About us
ABOUT NSIA insurance
Who We Are...
To Create, Protect and Preserve Wealth.
NSIA Insurance Limited is the Nigerian subsidiary of NSIA, a Pan-African Insurance and Banking Group in Abidjan, Cote d’Ivoire, operating across 12 African countries with 32 subsidiaries.
While part of this large network, NSIA Insurance Nigeria is fully independent and regulated by the National Insurance Commission (NAICOM).
Founded in 1989 as ADIC Insurance Limited, we have a long history of providing insurance solutions tailored to the needs of individuals and businesses.
Today, we have evolved into a purely non-life insurance company, stronger than ever and fully focused on protecting our customers with smarter, more reliable solutions.
At NSIA Insurance, our mission is clear: to provide protection you can trust, backed by expertise, innovation, and a commitment to our stakeholders.
We are here to ensure that whatever the future holds, you are ready.
ABOUT NSIA insurance
Who Are We?
To Create, Protect and Preserve Wealth.
At Groupe NSIA, we combine deep industry expertise with a strong commitment to our clients to deliver top-tier risk management solutions. Following the successful acquisition of ADIC Insurance Ltd. a leading provider of diverse insurance services in Nigeria NSIA has upheld its legacy of meeting both customer and regulatory expectations. Our holdings span across Africa, including countries like Nigeria, Ghana, Côte d'Ivoire, Senegal, and more. We're known for our innovation, professionalism, reliability, and competitive rates matched by the quality of our services. Whether protecting your business, home, vehicle, or family, NSIA helps you manage risk wisely and invest in peace of mind.
Our Mission
To Create
Protect
and Preserve Wealth
Our Vision
Our Vision
To distinguish NSIA as the trusted and preferred financial services partner in every home and enterprise in Nigeria.
Core Values
At NSIA, we prioritize these core values as our guiding principles.
Responsibility
We care about the wellbeing of our stakeholders and go the extra mile to ensure their satisfaction.
Integrity
We are committed to doing what is right, upholding honesty and strong moral principles in all we do
Core Values
At NSIA, we prioritize these core values as our guiding principles.
Responsibility
We care about the wellbeing of our stakeholders and go the extra mile to ensure their satisfaction.
Integrity
We are committed to doing what is right, upholding honesty and strong moral principles in all we do
Customer Culture
We prioritize our customers in every decision we make.
Innovation
We are continuously creative in meeting the different needs of our customers.
Performance
We strive for excellence in everything we do.
NSIA Quality Policy
We are committed to the continuous improvement of the effectiveness of our Quality Management System. In order to achieve this, we review and monitor the validity of our strategic direction whilst assessing internal and external influencers to determine the effect on our business. NSIA strives to operate transparently and comply with relevant regulations and statutory requirements; we review our products and services to ensure that they meet customers' requirements and encourage quality consciousness among all interested parties.
NSIA Quality Objectives
Our Commitment to Excellence
Swift Response
To pay claims on all classes of business within 48 hours following the receipt of the signed discharged vouchers.
Full Compliance
To ensure zero-infraction in compliance with statutory requirements.
Customer Delight
To achieve Customer Satisfaction Index of 90{bac8993382b84acd8864cad547122da5926597b96e1bd52d22e8dabd28fce72d}.
Team Happiness
To achieve Employee Satisfaction Index of 90{bac8993382b84acd8864cad547122da5926597b96e1bd52d22e8dabd28fce72d}.
Quality Standards
To ensure improvement of QMS in compliance with ISO 9001:2015 standard by conducting annual quality audit and ensuring all identified non-conformance are remediated within three months.
NSIA Quality Objectives
One
To pay claims on all classes of business within 48 hours following the receipt of the signed discharged vouchers.
Two
To ensure zero-infraction in compliance with statutory requirements.
Three
To achieve Customer Satisfaction Index of 90{bac8993382b84acd8864cad547122da5926597b96e1bd52d22e8dabd28fce72d}.
Four
To achieve Employee Satisfaction Index of 90{bac8993382b84acd8864cad547122da5926597b96e1bd52d22e8dabd28fce72d}.
Five
To ensure improvement of QMS in compliance with ISO 9001:2015 standard by conducting annual quality audit and ensuring all identified non-conformance are remediated within three months.
NSIA Quality Policy
At NSIA Insurance, we are committed to the continuous improvement of the effectiveness of our Quality Management System. In order to achieve this, we review and monitor the validity of our strategic direction whilst assessing internal and external influencers to determine the effect on our business. NSIA strives to operate transparently and comply with relevant regulations and statutory requirements; we review our products and services to ensure that they meet customers’ requirements and encourage quality consciousness among all interested parties.
